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This Privacy Policy explains what information Alumah, LLC (“Alumah,” “we,” “us”) collects, how we use it, and the choices you have. It applies to the Alumah app, Alumah Studio, our websites, and anything else we offer (together, the “Service”).
The short version: Your journal belongs to you. We don’t sell your information or show ads. Your practitioner cannot read your private journal entries.
Information you give us. For example, your name, email address, and password when you create an account. If you are a practitioner, we also collect your business details. If you buy a plan, our payment processor or app store handles your payment.
Using Alumah before you create an account. This policy also applies if you try Alumah before you create an account.
Your content. What you write, the practices you complete, and anything else you create, share, or post in the Service.
Usage information. For example, when and how long you use the app, which features you use, your device type, operating system, and IP address. We use this information to understand how people use Alumah.
Technical and crash information. When something goes wrong, the app sends technical details about the problem to the tools we use to fix it.
Website information. Our websites use cookies and similar tools, including analytics tools, to understand how visitors use them. Section 8 explains your choices.
Voice dictation. If you use your device’s dictation feature, your device provider handles the recording under its own privacy policy.
No security system is perfect, and we can’t promise that no one will ever get unauthorized access. If a breach affects your information, we will notify you as the law requires.
We use information to:
We don’t sell your information. We don’t use your journal entries to train AI. Our AI Policy explains more.
If you joined Alumah through a practitioner, that practitioner can see limited information about your account and how you use Alumah, such as your name, email address, and your activity. Your practitioner can’t see what you write unless you choose to share it. If you post in a practitioner’s community, your practitioner and other community members can see your posts. If we make a significant change to what practitioners can see, we will update this policy and let you know.
Your account belongs to you, and you keep it if you stop working with your practitioner.
We share information only:
We keep your information while you have an account and as long as we need it to provide the Service. When you delete your account, we delete your profile and journal entries from our systems. Copies may remain in backups or logs for a limited time until they cycle out. We may keep some information longer when the law requires it, such as payment records.
You can ask to see, correct, get a copy of, or delete your information. You can delete your account in the app at any time. For anything else, email hello@alumah.com. We will respond within the time the law requires. If we say no to a request, you can reply and ask us to reconsider. We offer these rights to everyone, wherever you live.
You can unsubscribe from marketing emails using the link in any email. We may still send you messages about your account.
Our websites use cookies and similar tools to understand traffic and manage our communications. You can block or delete cookies in your browser settings.
You must be at least 13 to use Alumah, and at least 18 if a practitioner invites you. We don’t knowingly collect information from children under 13. If we learn that we have, we will delete it. If you think a child under 13 has an account, email hello@alumah.com.
We store and process information in the United States and in other places where our service providers operate. By using Alumah, you understand that we transfer your information there.
If you live in the European Union, the United Kingdom, Quebec, or another place with similar laws:
We may update this policy. If we make an important change, we will let you know, for example by email or in the app, before it takes effect.
hello@alumah.com
Washington and Nevada law give residents extra rights over “consumer health data.” Some of what you share in Alumah, such as reflections about your well-being or your meditation practice, might count as consumer health data under those laws. This section explains how we handle it.
What we collect. For example, your journal entries and reflections, and your meditation and app activity. You give us this information directly when you use the Service.
Why we collect it. To provide the Service you asked for, such as saving your entries, letting you search them, tracking your own progress, and sharing limited information with your practitioner as Section 4 describes. We also use automated tools to detect illegal content, as Section 2 describes.
You can unsubscribe from marketing emails using the link in any email. We may still send you messages about your account.
Who we share it with. Our service providers, which process it for us, and your practitioner, as Section 4 describes. We don’t sell consumer health data. We will ask for your consent before we collect or share it for any other purpose.
Your rights. You can:
To use these rights, email hello@alumah.com or delete your account in the app. We will respond within the time the law requires. If we say no, you can reply and ask us to reconsider. If we still say no, you can contact the Washington Attorney General or the Nevada Attorney General.
